For a swift and smooth processing of your claim we require, depending on the type and kind of transport executed, the following documents which you should please post to us:
| |
TYPE OF TRANSPORT |
| REQUIRED DOCUMENTS |
Heavy transport |
Direct loading |
Motorrail service |
Miscellaneous goods |
| Brief description of damage by the scheduler |
yes |
yes |
yes |
yes |
| Freight order from contractor |
yes |
yes |
yes |
yes |
| Freight order to the freight carrier (if available) |
yes |
yes |
yes |
yes |
| Consignment note / forwarding order |
yes |
yes |
yes |
yes |
| Bordereau or cargo manifest |
no |
no |
no |
yes |
| Evidence of delivery to the recipient |
yes |
yes |
yes |
yes |
| Delivery note |
yes |
yes |
yes |
yes |
| Driver loading protocol |
no |
no |
yes |
no |
| Driver unloading protocol |
no |
no |
yes |
no |
| Driver protocol of transport incl. loading and unloading |
yes |
yes |
no |
no |
| Evidence of freight carrier or correspondent held liable |
yes |
yes |
yes |
yes |
| Insurance confirmation of the other freight carrier |
yes |
yes |
yes |
no |
| Delivery invoice as verification of value |
yes |
yes |
yes |
yes |
| Written complaint from the customer |
yes |
yes |
yes |
yes |
| Statement of damage |
yes |
yes |
yes |
yes |
| Details for indemnity insurance (SLVS) |
yes |
yes |
yes |
yes |
| In addition if available: |
| Police report or police file no |
yes |
yes |
yes |
yes |
| Expertise/damage survey |
yes |
yes |
yes |
yes |
| Certificate of damage of the correspondent |
no |
no |
no |
yes |
| Correspondence conducted |
yes |
yes |
yes |
yes |
Goods transport claims
Claims carriers
